Frequently Asked Questions
Q: What are the business hours at the Clermont location?
A: The Clermont storefront location is open 6 Days/ Week. Staff is onsite Monday & Friday during the hours of 9a-2p and Saturday from 9a-12p. Tuesday-Thursday is by appointment only. If you wish to place a self pickup order in person Tues-Thur, just give us a call in advance to schedule this.
We delivery everyday, including Sunday. If placing an order for delivery online, you do not have to contact us prior to completing the booking.
We are available by phone Monday-Friday 9a-6p and Saturday 9a-1p. The phones are closed on Sunday; however, we have a contact line for customers who have orders out and need assistance.
Q: Does the price include set up and delivery?
A: Yes and No. Delivery charges apply to all orders that are delivered and will vary based on the delivery zip code. As for setup, this depends on the items you are renting. Items such as tents and carnival games are setup by our staff at no extra charge. However, we do not setup or breakdown items such as tables, chairs, linen, etc. Please call to discuss setup/breakdown needs PRIOR to booking online. Remember prices shown do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote. To obtain an immediate QUOTE ONLINE, go through the entire booking process online but do not enter a payment at the end unless you are satisfied and wish to continue with booking to secure the order.
Q: Does the standard 6 hour rental time include your set up time?
A: No. We arrive prior to the time listed on your order so you get the entire rental time with your equipment.
Q: When do you deliver?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location. If your event requires a specific delivery window that we are not able to work around, PLEASE call us PRIOR to booking online as additional charges may apply.
Q: What about parks? Do parks have electricity?
A: We love delivering to parks but most parks do NOT have electricity. If your event will be held at a park, we recommend that you rent a generator. We rent generators at a reasonable cost. Remember, it is the customer’s responsibility to check with the park regarding available electricity. We can not provide refunds if electricity happens to be unavailable at parks. PRIOR to booking, PLEASE check and make sure your park of choice will have suitable electricity for your rental items. IF NOT, please rent a generator or provide your own if you can.
Q: What payments do you take?
A: Cash or Credit/Debit Cards. If paying by cash, please have exact change as our drivers do not carry cash. We will accept checks; however, checks must be received no later than 2 weeks prior to your delivery or pickup date.
Q: What if we need to cancel?
A: Please call our Office as soon as the need to cancel is realized. Once we’ve delivered and/or setup, we do not give refunds for any reason, including weather.
Q: Do you require a deposit?
A: Yes, all orders require a (credit card) deposit that will range between 20%-30% depending on the total amount of the order. Please note that if a credit or debit card is not used for the deposit, we’ll require one to be left on file.
Q: Is the deposit refundable?
A: Deposits are non-refundable once your order is placed; however, in SOME CASES you will be given a rain-check that is good for 6 months from the cancellation date. Keep in mind that your deposit removes items from inventory and guarantees that your items will be available to only you. The deposit is subtracted from your order total.
Q: How big are the jumps?
A: Currently, our Clermont location is NOT renting inflatables.
Q: Can we see a copy of your contract and safety rules?
A: Yes. Once you have placed your order, a receipt will be automatically emailed to you. There will be a link in your receipt that displays your rental contract. Feel free to contact our office to view or discuss the rental contract prior to booking if you wish.
Still have a question? Give us a Call (407)936-8393